Exceldor Foods Ltd. and its affiliates (collectively, “Butterball”, “Exceldor” “we”, “us” or “our”) take steps intended to meet privacy principles and requirements with respect to personal information under applicable Canadian and other applicable privacy legislation. The purpose of this statement is to inform our customers and other individuals we deal with (“you” or “your”) how we collect, use, disclose and protect your personal information both on- and off-line. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This statement applies to our collection, use and disclosure of personal information in Canada if, and to the extent, applicable. This statement does not apply to information about our employees or to information that is not personal information.
Personal Information We Collect and Why
Generally, you may browse the Website without providing any Personal Information. However, you may provide Personal Information when you contact us through the Website or subscribe to our newsletter promotions.
Exceldor and its agents and representatives collect personal information in a number of circumstances in the course of its business. Since the information you submit to us online may not be encrypted, we cannot guarantee the absolute privacy of that information. Personal information we collect includes:
- contact information such as name, address, email address and telephone number;
- information provided when you register or otherwise provide information on our website;
- information provided when you complete questionnaires or surveys;
- information provided when you participate in a promotion or contest;
- information provided otherwise such as by telephone, by mail or through our website;
- records of customer calls or product-related comments or inquiries;
- such other information we may collect with your consent or as permitted or required by law.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of Personal Information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected online. We are committed to handling your Personal Information with high standards of information security. We take reasonable physical, electronic and administrative steps to maintain the security and accuracy of Personal Information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
For purposes of forums, discussion boards, certain promotions, and other public interactive areas that may be available on the Website from time to time, you are solely responsible for the information you post or upload. You understand that personal and other information that you post on, or through, publicly accessible areas of our Website are generally accessible to, and may be collected and used by, others and may result in unsolicited messages or other contact from others. We encourage all users to be cautious in terms of the nature of the information you post about yourself in any public areas of our Website.
Whenever you provide Personal Information to us after we have advised you why your Personal Information is being requested, how it is to be used and to whom it is to be disclosed, your consent to such collection, use and disclosure is implied by you voluntarily providing such Personal Information. From time to time we may ask you to be more explicit about your consent, depending on the sensitivity of the Personal Information being provided.
If at any time you provide a third party’s Personal Information to us, whether in the form of a name, shipping address, photo, email address or other, you warrant that you have the permission and consent of the person whose information you submit to share that information with us and you agree to indemnify, defend and hold harmless Exceldor Foods Ltd. and its affiliates and third-party service providers from and against any claim, liability, cost and expense arising in connection with your sending or providing that information to us.
Cookies and Other Software
We may use software or monitoring services which enables us to count aggregate visitors to our Websites and which provides us with certain information about visitors such as IP addresses and publicly available information, for the purposes of giving us operational and marketing data about our Website visitors’ use of the Website for our business purposes. The type of information gathered in monitoring use of the Website could include, but will not be limited to, internet browser information, operating system information, dates and times of a particular users’ visit and/or click path taken through the Website, lookup information, and information that may be publicly available in connection with an IP address such as general location of the user. This aggregate information provides statistics and publicly available information that we use to analyze, market and improve our Website and business. We do not collect any Personal Information unless you voluntarily provide it.
How We Use Personal Information
We may use Personal Information to communicate directly with visitors and users, such as to respond to inquiries, or to fulfill a request. Some other purposes for which we might use your Personal Information are as follows:
- To provide the services you request. This may include responding to your inquiries and administering contests and sweepstakes you enter;
- To respond to communications sent to Exceldor Foods Ltd. or posted on the Website;
- To contact you from time to time, where you have specifically consented to follow-up contacts by Exceldor Foods Ltd. or its affiliates or to be put on our mailing list;
- Improving our products;
- Managing our business, including customer relations;
- With your consent, sending coupons from time to time;
- Providing customer service;
- Administering promotions and contests;
- For such other purposes which you may request or consent to from time to time;
- To maintain our business records, which includes legal, security, regulatory, audit, risk management and quality assurance purposes; or
- For such other uses authorized by law.
We never rent, sell, or otherwise share Personal Information with third parties for any purpose unassociated with the business of Exceldor Foods Ltd., although we may disclose Personal Information without your consent:
- in response to legal requests such as court orders, subpoenas and warrants;
- in response to specific requests from a government institution that has identified its lawful authority to do so;
- to a barrister or solicitor of Exceldor Foods Ltd.;
- to collect a debt owed to Exceldor Foods Ltd.; and
- for any other allowable disclosure of your Personal Information without your consent as permitted by Canadian law.
What We Share With Others
We limit access to your Personal Information to those within our organization or a third-party on a need to know basis and your Personal Information will only be used for the purposes for which it was collected. In addition, we enforce a policy against unauthorized disclosure or use of Personal Information you share with us, and we instruct our employees concerning that policy.
We may use or disclose your Personal Information to affiliates and third-party partners to protect the security and integrity of the Website, to correct technical problems and malfunctions, to technically process your Personal Information, for fraud prevention, or to take precautions against liability. We also may disclose Personal Information to outside companies that help us bring you the products we offer. We require that these outside companies agree to maintain confidentiality and security of the Personal Information transferred to them and that they will only use such Personal Information for specific purposes, as directed by Exceldor Foods Ltd. and as may be required by Canadian law.
Terms and Conditions of Use of the Website.
This Website may link you to other websites on the Internet, which are not under the control of Exceldor Foods Ltd. or its affiliates. You acknowledge that Exceldor Foods Ltd. is not responsible for the accuracy, copyright compliance, legality, decency, data collection, privacy policies, or any other aspect of the content of websites it does not operate or control. Your accessing the links to any other off-site pages or other websites is at your own risk and subject to the applicable privacy policies and terms and conditions of such websites.
Children’s Online Privacy
Exceldor Foods Ltd. takes the issue of children’s online privacy very seriously and is very concerned with protecting the Personal Information of children. We do not solicit or knowingly collect Personal Information from children under the age of 13.
In the exceptional occurrence where a child under 13 may make a specific request that results in Exceldor Foods Ltd. obtaining the child’s contact information, we will use the contact information for the sole purpose of responding directly on a one-time basis to the child’s specific request. Parents are encouraged to regularly monitor and supervise their children’s on-line activities.
Transfer of Data To Canada
Terms and Conditions of Use. If you are located outside of Canada, please be advised that any information you provide to us will be transferred to Canada and that by submitting information, you explicitly authorize its transfer. Children under the age of majority in any jurisdiction outside of Canada should not provide Personal Information without their parent’s consent.
Contacting Us: Questions & Suspected Security Breaches