Privacy Policy

Exceldor Cooperative and its affiliates (collectively, “Butterball”, “Exceldor” “we”, “us” or “our”) take steps intended to meet privacy principles and requirements with respect to personal information under applicable Canadian and other applicable privacy legislation. The purpose of this statement is to inform our customers and other individuals we deal with (“you” or “your”) how we collect, use, disclose and protect your personal information both on- and off-line. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This statement applies to our collection, use and disclosure of personal information in Canada if, and to the extent, applicable. This statement does not apply to information about our employees or to information that is not personal information.

Personal Information We Collect and Why

Generally, you may browse the Website without providing any Personal Information. However, you may provide Personal Information when you contact us through the Website or subscribe to our newsletter promotions.

Exceldor and its agents and representatives collect personal information in a number of circumstances in the course of its business. Since the information you submit to us online may not be encrypted, we cannot guarantee the absolute privacy of that information. Personal information we collect includes:

  • contact information such as name, address, email address and telephone number;
  • information provided when you register or otherwise provide information on our website;
  • information provided when you complete questionnaires or surveys;
  • information provided when you participate in a promotion or contest;
  • information provided otherwise such as by telephone, by mail or through our website;
  • records of customer calls or product-related comments or inquiries;
  • such other information we may collect with your consent or as permitted or required by law.


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of Personal Information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected online. We are committed to handling your Personal Information with high standards of information security. We take reasonable physical, electronic and administrative steps to maintain the security and accuracy of Personal Information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Only authorized Exceldor Cooperative’s representatives and agents working on Exceldor Cooperative’s behalf have access to data. Exceldor Cooperative’s representatives and agents will not share Personal Information with any third parties outside of Exceldor Cooperative other than as set forth in this Privacy Policy.

For purposes of forums, discussion boards, certain promotions, and other public interactive areas that may be available on the Website from time to time, you are solely responsible for the information you post or upload. You understand that personal and other information that you post on, or through, publicly accessible areas of our Website are generally accessible to, and may be collected and used by, others and may result in unsolicited messages or other contact from others. We encourage all users to be cautious in terms of the nature of the information you post about yourself in any public areas of our Website.


Whenever you provide Personal Information to us after we have advised you why your Personal Information is being requested, how it is to be used and to whom it is to be disclosed, your consent to such collection, use and disclosure is implied by you voluntarily providing such Personal Information. From time to time we may ask you to be more explicit about your consent, depending on the sensitivity of the Personal Information being provided.

If at any time you provide a third party’s Personal Information to us, whether in the form of a name, shipping address, photo, email address or other, you warrant that you have the permission and consent of the person whose information you submit to share that information with us and you agree to indemnify, defend and hold harmless Exceldor Cooperative and its affiliates and third-party service providers from and against any claim, liability, cost and expense arising in connection with your sending or providing that information to us.

Cookies and Other Software

We may use cookies to improve the use and functionality of our Website. A cookie is a small data file sent to your browser from a Web server to be stored on your hard drive that allows easier access the next time the same page is visited.

There are two types of cookies: the first saves a file for an extended period on your computer and is used to determine whether there has been any contact between us and your computer in the past. The second type is called a ‘session cookie’, and is stored temporarily in your computer’s memory while you are visiting the Website. Session cookies are not stored in your browser for an extended period, but are deleted when you close your browser. If you do not accept our use of cookies on the Websites, it is possible for you to configure your browser to reject cookies by modifying your browser settings. You will note, however, that, if your browser settings do not accept cookies from us, then we cannot guarantee that all functions of the Websites will operate as intended.

We may use software or monitoring services which enables us to count aggregate visitors to our Websites and which provides us with certain information about visitors such as IP addresses and publicly available information, for the purposes of giving us operational and marketing data about our Website visitors’ use of the Website for our business purposes. The type of information gathered in monitoring use of the Website could include, but will not be limited to, internet browser information, operating system information, dates and times of a particular users’ visit and/or click path taken through the Website, lookup information, and information that may be publicly available in connection with an IP address such as general location of the user. This aggregate information provides statistics and publicly available information that we use to analyze, market and improve our Website and business. We do not collect any Personal Information unless you voluntarily provide it.

How We Use Personal Information

We may use Personal Information to communicate directly with visitors and users, such as to respond to inquiries, or to fulfill a request. Some other purposes for which we might use your Personal Information are as follows:

  1. To provide the services you request. This may include responding to your inquiries and administering contests and sweepstakes you enter;
  2. To respond to communications sent to Exceldor Cooperative or posted on the Website;
  3. To contact you from time to time, where you have specifically consented to follow-up contacts by Exceldor Cooperative or its affiliates or to be put on our mailing list;
  4. Improving our products;
  5. Managing our business, including customer relations;
  6. With your consent, sending coupons from time to time;
  7. Providing customer service;
  8. Administering promotions and contests;
  9. For such other purposes which you may request or consent to from time to time;
  10. To maintain our business records, which includes legal, security, regulatory, audit, risk management and quality assurance purposes; or
  11. For such other uses authorized by law.

We will not use your Personal Information except for the purposes identified to you in this Privacy Policy or as identified to you when obtaining consent to collect your Personal Information.

We never rent, sell, or otherwise share Personal Information with third parties for any purpose unassociated with the business of Exceldor Cooperative although we may disclose Personal Information without your consent:

  1. in response to legal requests such as court orders, subpoenas and warrants;
  2. in response to specific requests from a government institution that has identified its lawful authority to do so;
  3. to a barrister or solicitor of Exceldor Cooperative;
  4. to collect a debt owed to Exceldor Cooperative; and
  5. for any other allowable disclosure of your Personal Information without your consent as permitted by Canadian law.

Notwithstanding the above, we reserve the right to transfer any information, including Personal Information, in the event all or a portion of the business or assets of Exceldor Cooperative are sold or transferred, including in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business. In that event, we will use our reasonable best efforts to require that the transferee use this Personal Information in a manner consistent with this Privacy Policy.

What We Share With Others

We limit access to your Personal Information to those within our organization or a third-party on a need to know basis and your Personal Information will only be used for the purposes for which it was collected. In addition, we enforce a policy against unauthorized disclosure or use of Personal Information you share with us, and we instruct our employees concerning that policy.

We may use or disclose your Personal Information to affiliates and third-party partners to protect the security and integrity of the Website, to correct technical problems and malfunctions, to technically process your Personal Information, for fraud prevention, or to take precautions against liability. We also may disclose Personal Information to outside companies that help us bring you the products we offer. We require that these outside companies agree to maintain confidentiality and security of the Personal Information transferred to them and that they will only use such Personal Information for specific purposes, as directed by Exceldor Cooperative and as may be required by Canadian law.

We reserve the right to disclose any Personal Information without your consent in situations as identified under the “How We Use Personal Information” section of this Privacy Policy.

Terms and Conditions of Use of the Website.

Third-Party Websites

This Website may link you to other websites on the Internet, which are not under the control of Exceldor Cooperative or its affiliates. You acknowledge that Exceldor Cooperative is not responsible for the accuracy, copyright compliance, legality, decency, data collection, privacy policies, or any other aspect of the content of websites it does not operate or control. Your accessing the links to any other off-site pages or other websites is at your own risk and subject to the applicable privacy policies and terms and conditions of such websites.

Children’s Online Privacy

Exceldor Cooperative takes the issue of children’s online privacy very seriously and is very concerned with protecting the Personal Information of children. We do not solicit or knowingly collect Personal Information from children under the age of 13.

In the exceptional occurrence where a child under 13 may make a specific request that results in Exceldor Cooperative obtaining the child’s contact information, we will use the contact information for the sole purpose of responding directly on a one-time basis to the child’s specific request. Parents are encouraged to regularly monitor and supervise their children’s on-line activities.

Transfer of Data To Canada

Terms and Conditions of Use. If you are located outside of Canada, please be advised that any information you provide to us will be transferred to Canada and that by submitting information, you explicitly authorize its transfer. Children under the age of majority in any jurisdiction outside of Canada should not provide Personal Information without their parent’s consent.


We reserve the right to make changes to our Privacy Policy from time to time for any reason. Such changes, modifications, additions, or deletions shall be effective immediately upon posting unless otherwise indicated. We have no duty or obligation to inform prior visitors that changes have been made, regardless of the scope and importance of the changes. We encourage you to periodically check back and review this policy so that you always know what information we collect, how we use it, and to whom we disclose it. Your continued use of this Website after such changes are posted will be deemed to constitute your agreement to and acceptance of such changes.

Contacting Us: Questions & Suspected Security Breaches

contact us link on the Website (to the attention of the Privacy Officer) or write to us at Exceldor Cooperative, 6775 Financial Drive, Suite 101, Mississauga, ON L5N 0A4 ATTN: Privacy Officer or call Exceldor Cooperative at 905-542-2203 weekdays from 8 a.m. to 4 p.m. EST This Privacy Policy will be posted on or about July 26, 2014 and will be effective as of July 26, 2014.